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CoinPanel AB

Privacy Policy

Privacy Policy

This Privacy Policy was last updated on 20 January 2021.

Your privacy and trust are important to CoinPanel ("CoinPanel", "we" or "us") and we respect and protect your privacy. When you access and use the CoinPanel website, platform or services, you trust CoinPanel with your personal data. We are committed to keeping that trust and in this Privacy Policy we describe the personal data we collect, how and where we use and share it, and your choices regarding this data.

Please read this Privacy Policy carefully. We may occasionally update this Privacy Policy and it is important that you check this Privacy Policy for any updates. Use of our platform or services after an update constitutes consent to the updated Privacy Policy to the extent permitted by law. If we make changes, that we consider to be important, we will notify you in advance of the changes by placing a notice on our website or through email.

1. Scope

This Privacy Policy applies to all visitors and users of our websites, platform, apps, features, or other services anywhere in the world. This Privacy Policy describes how CoinPanel and its affiliates collect and use personal data. This notice also governs also the personal data we collect of those who start but do not complete applications to become a subscriber of our platform or services.

All those individuals subject to this Privacy Policy are referred to as “you” in this Privacy Policy.

CoinPanel is the data controller for the personal data collected in connection with the visit and use of CoinPanel’s websites, platform, apps, features, or other services. Our data privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places.

CoinPanel operates, and processes data, globally. We may also transfer data to countries other than the one where you live or use CoinPanel’s websites, platform, apps, features, or other services. We do so in order to fulfil our terms of service and end user agreement, or based on your prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses or an adequacy decision of the European Commission confirming an adequate level of data protection in the jurisdiction of the party receiving the personal data.

2. Personal data we collect

The following data is collected by or on behalf of CoinPanel:

(1) Data provided by you. This may include:

  • User profile information: We collect data when you create or update your CoinPanel personal account. This may include your name, email, phone number, login name and password.
  • Transaction Information: Information about the transactions you make on our platform or services, such as the amount, and/or timestamp, etc.
  • Correspondence information and content: Feedback, survey responses, information provided to our support team or otherwise contact CoinPanel.

(2) Data created during use of our services. This may include:

  • Transaction information: We collect transaction information related to the use of our platform or services, including the order details, date and time the service was provided, amount charged, and payment method.
  • Usage data: We collect data about how you interact with our platform or services. This may include data such as authentication data, security questions, click-stream data, taccess dates and times, platform or app features or pages viewed, system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies and how you can manage collection of this data, please see our Cookie Policy.

(3) Data collected from third parties. This may include:

  • CoinPanel business partners through which you create or access your CoinPanel personal account, such as authentication providers, payment providers, email service providers, or apps or websites whose APIs CoinPanel uses.
  • Vendors for regulatory, safety, and security purposes.
  • Advertising networks & analytics providers: We work with these providers to provide us with de identified information about how you found our websites and how you interact with the websites and platforms or services. This information may be collected prior to the personal account creation. To learn more about these technologies and how you can manage collection of this data, please see our Cookie Policy.
  • Marketing service providers. For example, unless prohibited by applicable law, joint marketing partners or resellers may share information about you with us so that we can better understand which of our services may be of interest to you.

3. How we use personal data

CoinPanel uses the personal data it collects for purposes including:

(1) To provide services and features. We use the personal data we collect to provide, personalize, maintain, and improve our products and services. This includes using the data to:

  • Create and update your personal account.
  • Offer, process or facilitate payments for our services.
  • Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.

(2) To ensure safety and security. We use the personal data we collect to help maintain and enhance the safety, security, and integrity of our services and users. This includes:

  • Monitor and verify service access, combat spam or other malware or security risks and to comply with applicable security laws and regulations.
  • Using device, profile, usage, and other data to prevent, detect, and combat fraud or unsafe activities.

(3) To provide customer support. We use the personal data we collect (may include recordings of customer support calls with notice to and the consent of you) to provide customer support, including to:

  • Resolve any questions, disputes, collect fees, or to troubleshoot problems.
  • Investigate and address your concerns.
  • Monitor and improve our customer support responses and processes.

(4) For research and development purposes. We may use the personal data we collect for testing, research, analysis, product development, and machine learning to improve the user experience, including to:

  • Better understand the way you use and interact with our platform or services.
  • Improve and enhance the safety and security of our services, develop new products, services and features.
  • Customize, measure, and improve our platform or the content and layout of our website and applications, and to develop new services.

(5) For marketing communication purposes. We may use the personal data we collect, based on your marketing communication preferences, to market our services to you, including to:

  • Sending you marketing communications (e.g. emails or mobile notifications) to inform you about CoinPanel’s services, features, promotions, studies, surveys, news, updates, and events.
  • Personalize the marketing communications (may include advertisements) that we send.
  • Our marketing will be conducted in accordance with your advertising marketing preferences and as permitted by applicable law.

(6) For non-marketing communication purposes. We use the personal data we collect to communicate with you when necessary, including to:

  • Send administrative or account-related information to you to keep you updated about our platform or services.
  • Inform you about significant changes in our terms of service and end user agreement, services, or policies.
  • Inform you of relevant security issues or updates.
  • Provide you with other transaction-related information.
  • Send other communications that are not for the purpose of marketing the products or services of CoinPanel.
  • To enhance your experience. We may process your personal data to provide a personalized experience and implement the preferences you request.

You may not opt-out of receiving critical service communications, such as emails or mobile notifications sent for legal or security purposes.

(7) To enforce our terms in our terms of service and end user agreement and for other legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of CoinPanel’s services, to enforce our terms of service and end user agreement, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

We will not use your personal data for purposes other than those purposes we have disclosed to you, without your consent.

4. Cookies and third-party technologies

CoinPanel uses cookies and other identification technologies which may be placed on our apps, websites, platform, emails, and online ads for purposes described in this Privacy Policy. Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. CoinPanel may use cookies similar technologies for purposes such as:

  • Authenticating users.
  • Remembering user preferences and settings.
  • Determining the popularity of content.
  • Delivering and measuring the effectiveness of advertising campaigns.
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of individuals who interact with our services.
  • We may also allow others to provide analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

Please see our Cookie Policy for more information regarding the use of cookies and other technologies described in this section.

5. Data sharing and disclosure

Some of CoinPanel’s products, services, and features require that we share your personal data with others to perform tasks and duties or for legal reasons or in connection with claims or disputes. We will share your personal data only with third parties who have a legitimate purpose for accessing it. We will never sell or rent your personal data to third parties without your explicit consent. We may share the data we collect:

(1) With CoinPanel service providers and business partners. We provide data to vendors and other service providers or business partners, such as consultants, marketing partners or research firms. Our contracts require these vendors and other service providers or business partners to only use your personal data in connection with the services they perform for us and prohibit them from selling your personal data to anyone else. These may include:

  • Payment processors and facilitators
  • Network infrastructure
  • Cloud storage providers
  • Internet service providers
  • Payment processing partners
  • Vendors that assist CoinPanel to enhance the safety and security
  • Document repository services
  • Customer support
  • Data analytics providers
  • Information Technology
  • Marketing partners and marketing platform providers, including social media advertising services
  • Research partners, including those performing surveys or research projects in partnership on CoinPanel’s behalf
  • Consultants, lawyers, accountants, and other professional service providers or advisors
  • With companies or other entities in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company. You will receive prior notice of any change in applicable policies.

(2) For legal reasons or in the event of a dispute. We may share your personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing personal data with law enforcement officials, government authorities, or other third parties as necessary:

  • To enforce our terms of service and end user agreement or other policies; to protect CoinPanel’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your personal data, with the owner of that credit card.
  • When we are compelled to do so by a subpoena, court order, or similar legal procedure, or when we believe in good faith that the disclosure of personal data is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement or any other applicable policies.

(3) With consent. We may share your personal data other than as described in this Privacy Policy if we notify you and you consent to the sharing.

6. Legal grounds for processing personal data

We only collect and process personal data where we have one or more legal grounds to do so. Such grounds may vary depending on where you are located at the time your personal data is collected. For individuals who are located in the European Economic Area, United Kingdom or Switzerland, we rely on legal grounds for processing your personal data under Article 6 of the EU General Data Protection Regulation. Generally, the legal grounds include processing your personal data:

(1) To provide the requested services and features according to any contracts we entered with you (or to take steps at your request prior to entering into a contract with you). This includes:

  • User profile data, which we use to establish and maintain personal accounts, communicate with you about your orders and accounts and enable you to make payments.
  • Usage data, which is necessary to maintain, optimize and enhance CoinPanel’s services.
  • Transaction information, which is necessary to provide you with statistics.
  • Information relating to customer support.

(2) Based on our legitimate interests to operate our business, or those of other parties, to fulfill our legal obligations. This includes using your personal data to maintain and enhance our users’ safety and security or purposes such as combating fraud, improving our services, direct marketing, research and development and enforcing CoinPanel’s terms of service and end user agreement. In addition, it includes using your personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal claims and to protect the rights and safety of others.

(3) Based on our legal obligations, the public interest, or in your vital interests. CoinPanel is subject to laws and regulations in various countries and might be required to collect and retain data about your activities. We collect and use your personal data to comply with such laws. CoinPanel may also share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties pursuant to legal processes.

(4) Based on your consent. We may collect and use personal data based on your consent. For example, we may collect personal data to enhance your experience of our platform or services, to engage in third party marketing activities or for any purpose you have provided your consent to. If you have provided consent to a collection or use of your personal data, you can revoke it at any time. However, you will not be able to use any service or feature that requires collection or use of that personal data.

7. Deletion and retention of your personal data

CoinPanel retains your personal data only for as long as necessary for the purposes described above. We keep your personal data safe using appropriate security and encryption features. You may request deletion of your personal accounts at any time. After a deletion request, we may retain your personal data due to legal or regulatory requirements or for the reasons stated in this Privacy Policy. Contact information such as your email address will be added to our suppression list to ensure we do not inadvertently market to you.

Retention requirements vary by jurisdiction. This means that we retain different aspects of your personal data for different periods of time depending on jurisdiction, the type of data and the purposes for which we collected the data.

Information collected via technical means such as cookies, webpage counters and other analytics tools is kept for a period of up to one year from expiry of the cookie.

8. Your privacy choices and rights in relation to your personal

Depending on the applicable law, CoinPanel enables you to access and control your personal data collected by us. However, access may be denied when denial of access is required or authorized by law, when granting access would have a negative impact on another's privacy, to protect our rights and properties or for other reasons. Your right to access and control your personal data may include:

(1) Access and portability. You may request that we provide you a copy of your personal data held by us. We will provide you such a copy without undue delay subject to a potential fee associated with gathering of the personal data (as permitted by law).

(2) Changing or updating personal data. You can edit your name, email address, phone number and payment method associated with your personal account through the Settings menu in CoinPanel’s platform. You may also request us to change or update any of your personal data held by us in case it is inaccurate.

(3) Deletion. You may request us to delete your personal data, subject to applicable law. If you terminate your CoinPanel personal account, we will mark your account in our database as "Terminated," but will keep certain account information, including your deletion request, in our database for a period of time as described above. If you terminate your personal account, we will not use your personal data for any further purposes, nor share it with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law, or in accordance with this Privacy Policy.

(4) Withdraw consent. To the extent the processing of your personal data is based on your consent, you may withdraw your consent at any time. You can withdraw your consent by unsubscribing from marketing notifications. Your withdrawal will not affect the lawfulness of our processing of your personal data based on consent prior to your withdrawal.

(5) Restriction of processing. In some jurisdictions, applicable law may give you the right to restrict or object that we process your personal data under certain circumstances. However, we may continue to process your personal data if it is necessary for the defense of legal claims or for any other exceptions permitted by applicable law.

(6) Complaint. In addition, depending on your location, you may have the right to file a complaint relating to CoinPanel’s handling of your personal data with the data protection authority in your country. For example, if you are located in the European Union and South America, you may submit such requests to the data protection authorities in the country in which you live.

9. How to contact us

If you have questions or concerns regarding this Privacy Policy or if you have a complaint, please contact us on our Support page at https://support.coinpanel.com or by writing to us at the address provided in the terms of service and end user agreement.